Chintz & Company - Victoria

Reviews of Chintz & Company - Victoria

•  

  Sylvia Sommers Added 2017-08-23

  ★ ☆ ☆ ☆ ☆
  The worst customer service I have ever had the misfortune to encounter. Not only do their staff have no knowledge of the fabrics they sell, they refuse to accept any responsibility for their errors. In fact I had to search out replacement fabric and pay full price plus shipping charges from the Calgary store in order to redo some chairs after they sold me the wrong fabric. The clerk swore it was the only blue it came in. I was reupholstering chairs to match a clients other chairs and instead of checking when i pointed out the pucture looked a different colour, she told me it was never carried in any other blue. Since i had purchased the original there I bought it and did the chairs! Not only did I have to buy more fabric but also had to pick up and redo the chairs. Her explanation was "well it's the only blue since I've worked here" " but I only started working here 2 months ago. The manager never returned my call regarding finding more and told me I should have brought the fabric (I was out of) in with me if I wanted an exact match!

Add review

About chintz.com

Chintz & Company - Decorative Furnishings
Chintz & Company - Decorative Furnishings | Furniture, Lighting, Fabric, Cushions, Botanicals, Design & Couture Services, Custom Sewing, Interior Design, Patio and Garden, Tableware, Bath Spa, Gifts, Objet d'Art
Chintz & Company - Decorative Furnishings | Furniture, Lighting, Fabric, Cushions, Botanicals, Design & Couture Services, Custom Sewing, Interior Design, Patio and Garden, Tableware, Bath Spa, Gifts, Objet d'Art